Delivery & Returns

All orders no matter how large or small are delivered to Mainland UK Free Of Charge within 2 - 5 working days.

Guaranteed next working day and Saturday deliveries are also available for mainland UK orders where the entire contents of your order are in stock

We also ship to most countries in Europe, prices are calculated as follows (guide only)
 
From To Delivery Cost
0kg 1kg £2.99
2kg 3kg £9.99
4kg 9kg £19.99
10kg 15kg £35.99
(guide prices only - item size is also taken into account)
 
 
Delivery policy.
 
We endeavour to get your order to you as soon as possible, often we will ship your order within 24 hours and have it with you within 2 - 5 days, if for any reason this isnt possible you will be contacted either by email or telephone and offered a full refund.
 

 

Returns Policy.

Once your goods are delivered, you have 14 days to decide that you definitely want to keep the goods (online orders only). If you decide an item is not suitable, you can return it back to us for a no quibble refund, providing it’s returned in new condition with the original boxes and packaging, a copy of the original sales invoice must also be included. Please note however, that delivery charges (if any) can not be refunded, and you will be responsible for the cost of returning an item under our 14 day money back guarantee.

In the unlikely event that your goods are damaged during transit to you, please inform us within seven days of receipt and we’ll quickly replace the item for you free of charge.
 

Guarantees.

Purchase from Vision Guitars UK with complete confidence and peace of mind. All our goods are supplied with a minimum of 1 year’s warranty unless stated as being 'used' in which case the goods are supplied with a 30 day guarantee. If your goods become defective and are reported within that time, we will quickly repair or replace the item for you.

Please contact us for returns authorization before returning any goods, a copy of the original sales invoice must also be included with the returned item, faliure to do so may delay the returns process.


Address for returning goods:

Vision Guitars
12 Albion Street

Castleford

West Yorkshire
WF10 1EW


Tel: 01977 516186

Email: sales@visionguitars.co.uk

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STORE OPEN 7 DAYS

RETURNS AND EXCHANGE

GOT A QUESTION? (01977) 516186